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| WholeSave is an AVB Designs Website |
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| All major cards and PayPal Accepted |
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| Member of the Federation of Small Busineses |
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About Us
This web site is owned and operated by Wholesave who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Wholesave PO Box 522 Wigan United Kingdom Phone: 08454 744 925 Email: sales@wholesave.co.uk Wholesave is owned by AVB Designs |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept allmajor credit and debit cards as well as paypal payments. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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Shipping And Handling
We despatch your order within 1 business day for stock items. The order will be sent using Royal Mail Special Delivery Next Day Service. Therefore from ordering to recieving your purchases this should be no more than 3 business working days. International orders are generally received in under 10 days. You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. Delivery is charged based upon weight of package, this will be calculated within the shopping cart and is shown prior to making the purchase. Delivery in the UK will be via Royal Mail Special Delivery Next Day Service. dependant upon which service is chosen at the checkout. We dispatch your order the next working day unless we inform you otherwise by email. Parcel tracking numbers are provided on the dispatch confirmation emails, this will allow you to track and trace your parcel on the Royal Mail website. Special Delivery is not a guaranteed service and the following exclusions apply: - We were unable to deliver the item because there was no-one to sign for your item - The delivery address is in an area of the UK where we do not guarantee next day delivery - We do not guarantee the delivery time for items to an address for which a person has paid for our redirection services. The item will be forwarded to the new address using Special Delivery but the money back guarantee does not apply Any goods not recived after 28 days from date of shipping will be considered lost and refunded as per our conditions. |
| Delivery Schedule We deliver your order right away We will normally send your order to you in 1 business day International orders are generally received in under 10 days You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem Please quote your order number in all correspondence You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
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Credit Card Security
When the order is placed at our website we use either Protx or PayPal Merchant Services depending on your chosen payment method, this gives you the following protection: Safeguarding your financial and personal information is one of WholeSaves most important priorities. That’s why both Protx and PayPal automatically encrypt all sensitive information sent between your computer and their servers. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). Your personal information is stored on the Protx and PayPal servers and is heavily guarded, both physically and electronically. To further shield your credit card and bank numbers neither Protx or PayPal directly connect their firewall-protected servers to the internet. |
| Guarantee We guarantee your satisfaction All of our products come with a 30 day no quibble guarantee |
| Reaching Us If you need to reach us, please email us using the link on the 'contact us' page, alternatively, you can call on [08454 744925] or write to us at [WholeSave] [PO Box 522] [Wigan] [WN1 9AW] [United Kingdom] |
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Privacy Policy
WholeSave do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
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